Privacy policy

Who we are

This website is operated by Ordex Construction Ltd, registered in England and Wales, of 5 Orde Close, Crawley, West Sussex. For anything relating to your personal information, contact us at office@ordexconstruction.co.uk or on 01293 365223.

For the purposes of UK data protection law, Ordex Construction Ltd is the data controller for the information collected through this site.

What we collect

If you fill in the enquiry form we collect your name, telephone number, email address, postcode, the type of work you are enquiring about, how urgent it is, who the work is for (a homeowner, a landlord or an organisation), and anything you choose to write in the message box.

We do not use advertising or tracking cookies on this website, and we do not collect your name or contact details unless you choose to send them to us. We do count visits, as described under Cookies below.

Why we use it, and our lawful basis

We use your details for one purpose: to respond to your enquiry, arrange a survey and provide a quotation. If you go on to become a customer, we keep those details as part of the record of the work.

Our lawful basis is legitimate interests, specifically responding to someone who has contacted us asking for a quotation, and where a contract follows, performance of a contract.

Who sees it

Enquiries submitted through the form are delivered to our email inbox by Web3Forms, which processes the submission and forwards it to us. We do not sell your information, and we do not share it for marketing.

We may share your details with a subcontractor or supplier where that is necessary to carry out the work you have asked us to quote for.

This website is hosted by Cloudflare and its typefaces are loaded from Google Fonts. As with any website, opening a page means your browser sends your IP address to those services so they can deliver it. We do not use that to identify you. Some of these providers are based outside the UK, including in the United States.

How long we keep it

Enquiries that do not become jobs are deleted within 12 months. Where we carry out work, we keep the records for six years, which is the period we are required to hold business and tax records.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong
• ask us to delete it, where we have no need to keep it
• object to us using it, or ask us to restrict how we use it
• ask us to transfer it to someone else

To do any of these, email office@ordexconstruction.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

This website does not set cookies, and there is no advertising tracking on it. We count visits with Cloudflare Web Analytics, which uses no cookies and does not identify you: it records which pages are viewed, roughly where visitors come from and what kind of device they use, as totals only. If that changes we will update this page and ask for your consent where the law requires it.

The home page remembers, until you close the tab, that you have already seen its opening animation. That note is held in your browser, is not a cookie and is never sent to us.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top.